With over 40 years' experience, ICE is proud to be leading the market with a wide range of future friendly cleaning equipment solutions. Our customer focused model, along with the innovative services and products we offer, continues to set the standards for our industry.
As an ICE customer you can take advantage of our nationwide network of engineers, providing same day call-out, 7-days a week, underpinned by a 24/7 dedicated customer support. We provide a Repair or Replace programme for equipment, with ongoing service plans, for your entire fleet of equipment.
ICE recently assisted its client Emprise Services plc, to retain and expand its contract with the Ambassador Theatre Group (ATG).
Following a competitive tender process, ATG appointed Emprise to supply cleaning and associated services across its entire estate. The 39 impressive venues are located throughout the UK, from established theatres in London’s West End to regional venues accommodating all types of performances, from music bands and children’s shows to ballet and orchestral events.
A smooth transition from ordering to delivering
The flexibility of ICE’s support programme allowed a rapid bespoke response to the specific needs of unusual venues. Within just two weeks, Emprise staff at all ATG venues were mobilised, trained and fully operational, ready for day one of the new contract. ICE’s support network covered all areas of the UK, providing delivery and training in every venue, and a national team for service aftercare.
Innovation sets ICE apart, and is also a significant part of Emprise bids to distinguish them in the contractor market. ICE supported Emprise with the latest technology; the machines offered are the most up to date, reliable and fit for purpose, to ensure a great performance all round.
The successful execution of this contract was also reliant upon providing equipment with productivity savings, allowing Emprise to deliver consistently high cleaning standards to the Ambassador Theatre Group. According to Jenny Bates, Operations Director for Emprise, these features are “all part of what makes our relationship with ICE work so well”.
"With a large, varied and challenging contract such as this, success comes from working together to come up with one solution for our clients,” says Jenny. “ICE takes the worry away, and their service stands out from the rest; it’s innovative, supportive and reactive to our needs."
Dougland is one of the leading cleaning service providers in the shopping centre environment and continually strive to bring innovation and service delivery enhancements to its clients. This approach, described as “ Centre of Excellence” brings together all the best practices and procedures into one location to truly focus on providing the very best customer experience in a retail environment.
Dougland’s cleaning operatives are customer care professionals and received up scaled training to achieve the company’s objectives for Thistles shopping centre. Work wear, equipment and products were all carefully chosen to enhance service delivery vision, positive hospitality and customer interaction was encouraged and a can do attitude was adopted by the entire team.
The challenge to bring Dougland’s vision into reality was wholeheartedly supported by the team at ICE. The brief was to provide an effective, productive cleaning equipment package for the out of hours operation and to provide a day cleaning solution that was both effective and supported Dougland’s customer care philosophy.
ICE provided a Comac Ultra 85 ride on sweeper scrubber dryer with its unique scrubbing system which delivered excellent results in the challenging large car park areas. This cleaning equipment was also able to integrate into the height restrictive and minimum storage facilities. ICE also provided and customised some unique Janitor trolleys, which become both a mobile cleaning station and a mobile information desk.
Customer satisfaction levels have reached an all-time high and cleaning costs have reduced. Staff retention is now 100%, therefore reducing training and recruitment costs and people really enjoy working for and at the Thistles shopping centre.
Commenting on this project, Barrie Richards, Dougland’s Managing Director said: “ICE met the challenge head on. The team are innovators themselves and met our high standards with real enthusiasm and commitment and helped us deliver our vision. They implemented equipment changes which made massive improvements.”
The new Forth Valley Royal Hospital in Larbert, Scotland is one of the most modern in Europe, using innovative technology for many of its support services. The hospital boasts the first robotic system in the UK to deliver supplies such as linen and food and has an automated pharmacy.
Serco has been using the technologically advanced Cleanfix Robo 40 in its hospital corridors and clinics to support them with the requirement to maintain a hygienically clean environment. Cleanliness is of critical importance in hospitals, serving the dual purpose of ensuring spotless surfaces and assisting with infection prevention and control.
Mike Mackay, Serco’s Contract Director said, “The use of effective innovative technology is an important aspect of any business in 21st century healthcare provision. The Robo 40 allows the cleaning operative to focus on other surfaces and tasks, whilst the robot takes care of the flooring.”
This new, state-of-the-art robotic compact scrubber dryer is one of the most developed cleaning systems available. Equipped with an automatic navigation system, it is ideal for cleaning large areas of up to1200m2 without any manual intervention, leaving personnel free to work on other areas. Built in infrared sensors alert the Robo 40 to the proximity of anything in its way, meaning obstacles are avoided and driven around. This innovative system is extremely user friendly and has three modes of operation – spiral, hall and corridor programmes.
The Robo 40 also meets the hospital’s environmental obligations, using minimum water and chemical content to clean and dry. Its 28 litre water tank leaves an area of 1200m2 gleaming in just a few hours and its twin counter rotation cylindrical brushes and optimum suction performance result in a perfect clean. Ten minutes start up time is sufficient to begin cleaning areas the size of a triple gymnasium. The unique battery technology reduces battery recharging time to just three hours and provides a six hour run time.
Innovative use of robotic technology within its facilities has resulted in The Forth Valley Royal Hospital winning the estate management category in the Building Better Healthcare Awards 2011.