With over 45 years' experience, ICE is proud to be leading the market with a wide range of future friendly cleaning equipment solutions. Our customer focused model, along with the innovative services and products we offer, continues to set the standards for our industry.
As an ICE customer you can take advantage of our nationwide network of engineers, providing same day call-out, 7-days a week, underpinned by a 24/7 dedicated customer support. We provide a Repair or Replace programme for equipment, with ongoing service plans, for your entire fleet of equipment.
ICE are proud to have been given the opportunity to provide innovative cleaning solutions to 19 major shopping centres throughout the Midlands and South of England.
ICE have been presented with an award by Axis Cleaning Support Services for the successful mobilisation of cleaning equipment to one of the largest passenger aircraft manufacturers in the world.
ICE are the proud winners of a Cleaning Show 2015 Innovation Award for our new innovation – SMARTtrak.
ICE are pleased to be working with Axis Cleaning Support Services to supply cleaning equipment and support to one of the largest mobile phone operators in the UK.
ICE have been presented with an award by Axis Cleaning Support Services for the successful mobilisation of cleaning equipment to one of the largest passenger aircraft manufacturers in the world. The team at ICE showed true customer commitment by installing 193 machines, and training 85 operatives at two locations in just five days.
The ICE team were on call 24 hours a day for four days, to fit the training around the 24-hour cleaning rota. To prepare for this rollout, seven ICE engineers were required to complete a number of training courses including IOSH Health and Safety training, UKATA training, and onsite induction training.
Victoria Shannon, Account Manager for ICE said “This was a very complex order to mobilise and install. The long hours were challenging, but the keenness and help from everyone involved kept the spirits up and the momentum going.”
The variety of equipment that was delivered ranged from vacuum cleaners, scrubber dryers, and sweepers, to steamers, pressure washers, and air-vacs (specialist equipment for use on the production jigs). The ICE team provided expert training on all of the machines, and feedback from the cleaning staff on the entire range was extremely positive.
“ICE pulled out all the stops to ensure that a robust mobilisation and high level equipment specification was delivered on time,” said Stuart Buswell, Managing Director of Axis Cleaning Support Services. “ICE came up against short lead time factors and site access issues, but nothing prevented them from delivering and installing on time. A great effort form all the team at ICE, and hence the award for such a prestigious contract mobilisation.”
Mark Bresnihan, Managing Director of ICE said “We were delighted to partner with Axis on this exciting mobilisation, and to receive an award for our efforts is fantastic!”
ICE are the proud winners of a Cleaning Show 2015 Innovation Award for our new innovation – SMARTtrak. This is a management information system that gives real-time monitoring and visibility of equipment, maximising utilisation and minimising downtime. The system can be retro-fitted across a wide range of machine brands, which enables us to support our customers’ entire estates despite the make or model of equipment.
There was stiff competition in the Management Information Systems category, so we were delighted to be declared the winners! To find out more about SMARTtrak, please watch the video at the following link https://vimeo.com/122512670
We are also very excited to announce the launch of the new ICE App, which can be downloaded at http://app.ice-clean.com
From training videos, to product guides and company information, the ICE App has everything to keep you up to date.
ICE are proud to have been given the opportunity to provide innovative cleaning solutions to 19 major shopping centres throughout the Midlands and South of England. And as we have a reputation for rolling out large contracts quickly and efficiently, this rollout is no exception - all equipment installation and training will be carried out on the same day at all 19 centres!
Not only will we be supplying quality equipment and providing full training on each machine, we will also be supporting the centres in a number of different ways:
Telemetry – All machines supplied will be fitted with SMARTtrak – our award winning Telemetry system that gives real-time monitoring and visibility of equipment no matter what the make or model. This means that every centre will be able to track exactly when each machine is being used and how long for, allowing them to manage the utilisation of all equipment.
Lotus Pro Aqueous Ozone – We will be supplying, fitting and maintaining the Lotus Pro system to a number of the shopping centres. The system transforms ordinary tap water into an effective chemical-free commercial cleaner by infusing it with ozone. It breaks down dirt, grease and other contaminants in the same way as toxic cleaners, but naturally. The centres will use this in all cleaning equipment as it eliminates the need for any other chemical cleaning products.
Pendulum testing – We will be carrying out two Pendulum Slip Tests per year at each of the 19 shopping centres. These tests will provide certified evidence that the floors meet Health & Safety guidelines, and can be used in the event of any slip injury claims. Pendulum Testing is the only slip test evidence accepted in UK courts.
Matthew Marston, Account Manager at ICE said, “We are delighted to be leading the way by supporting our customers with innovative cleaning solutions, and look forward to working in partnership with Churchill Services Group on this contract.”
ICE are pleased to be working with Axis Cleaning Support Services to supply cleaning equipment and support to one of the largest mobile phone operators in the UK. We identified the equipment requirements, and supplied a variety of machines to over 70 sites nationwide.
Our highly qualified Business Support Team delivered the equipment and trained the operatives on how to use each machine in just 3 days at sites across the UK.
Patrick Curle, Mobilisation and Project Director at Axis Cleaning Support Services said, “The team from ICE carried out initial site visits across all the main locations. The support and assistance in identifying the equipment requirements and meeting the very tight budget was great, and the costs were presented well in advance of the ‘go live’ date, allowing us to set up invoicing arrangements quickly and effectively. From ‘Day One’ we had all the right equipment in the right place, and the ability to be flexible when we identified new locations 48 hours prior to ‘go live’ helped us to deliver a fantastic experience to our customers. The ICE team have continued to provide support following the rollout, and have been fast to respond to our requests for information and service across more than 70 sites.”
ICE are delighted to be providing a variety of cleaning equipment to schools, offices, libraries and town halls throughout the Richmond area.
In partnership with Servest, we delivered a range of equipment to 46 sites in just two days, and trained the operatives on how to use each machine.
On the first day of the rollout, there was a last minute addition of two extra schools, and we were able to deliver the machines and train the staff on these the very next day.
Vincent Lane, Key Accounts Director at Servest said, “ICE delivered seamlessly across the estate, maintaining flexibility and excellent communications throughout the mobilisation. They were readily able to adjust to tight deadlines and ever changing requirements. Thanks ICE for all your assistance!”
ICE are extremely excited to be carrying out a number of trials of our new robotic cleaning machine – The Robo 2.
Our latest trial site was the SSE Arena in Belfast, through our partners CE Facilities Services, who were keen to explore the opportunities that fully automated machines could achieve. The potential savings that a fully automated solution would deliver are clear, however CE Facilities Services were also keen to explore the cultural challenges we may face with such innovative technology.
The trial took place for two weeks in July, and the Robo 2 was programmed to clean the concourse area of the arena.
The SSE Arena Cleaning Environment
When speaking with Adrian, it was clear that the SSE Arena is a challenging environment to clean. He said “the environment is constantly changing from one event to the next, which makes it quite a difficult building to clean. At full capacity we have 11,000 people there for a concert, and the next evening there may be a Gala Dinner for 500 people.”
Running the Robo 2
Our engineers initially mapped the cleaning area, and also trained CE Facilities Services Venue Cleaning Manager, Adrian Owens, on how to run the machine using the touch screen control panel.
Robo 2 Performance – Customer Feedback
Adrian was extremely pleased with the performance of the Robo 2, he said “I have found the performance exceptionally good compared to a normal scrubber dryer. It is best machine I have seen in a long time. I have been using scrubber dryers for the past 20 years, and I wouldn’t dare go as close to the edge as the Robo 2 does. It is a very, very good machine.”
The Robo 2 cleaned an area of 306 m²/h on average. It used 32 litres of water in each cleaning cycle of 3 hours.
In the two week trial period, there were only two unexpected stops during the cleaning cycle. The first was due to an issue with the ‘drop sensors’ activating when they shouldn’t. These sensors identify whether the machine is likely to fall over an edge e.g. a staircase, and stops the Robo 2 immediately. The sensors were activating when the machine cleaned over an area where there were painted signs on the floor. The sensors were deactivated to prevent this from re-occurring, and we have alerted the manufacturers about this issue.
Secondly, the scrub deck became detached during a cleaning cycle. This was due to the fact that the latches holding it in place were not tight enough, so the problem was quickly rectified.
Adrian Owens believes that a larger version of the machine would be of benefit to larger sites like Arena’s. He commented that the Robo 2 “is a very good machine in operation, and is great for more confined areas such as supermarkets. We found that it was a little restrictive in the vast concourse area.”
We currently have another trial underway, and are actively searching for other trial sites to ensure we test the Robo 2 in a variety of environments.
We would like to thank CE Facilities Services, Adrian Owens and the SSE Arena for taking part in the trial and providing such valuable feedback.