With over 45 years' experience, ICE is proud to be leading the market with a wide range of future friendly cleaning equipment solutions. Our customer focused model, along with the innovative services and products we offer, continues to set the standards for our industry.
As an ICE customer you can take advantage of our nationwide network of engineers, providing same day call-out, 7-days a week, underpinned by a 24/7 dedicated customer support. We provide a Repair or Replace programme for equipment, with ongoing service plans, for your entire fleet of equipment.
Streets ahead of conventional scrubber dryers, the Cleanfix Robo 40 is one of the most advanced cleaning systems currently available...
Technologically advanced Cleanfix Robo 40 helps meet 21st century healthcare provision.
ICE recently assisted its client Emprise Services plc, to retain and expand its contract with the Ambassador Theatre Group (ATG).
Dougland is one of the leading cleaning service providers in the shopping centre environment
Streets ahead of conventional scrubber dryers, the Cleanfix Robo 40 is one of the most advanced cleaning systems currently available and represents a major advance in mechanical cleaning.
This state-of-the-art robotic compact scrubber dryer automatically navigates and cleans without any manual intervention. Using minimal water, it can leave an area of 1200m2 sparkling in 3 hours and will work unsupervised for more than double this duration, allowing for a single top-up of water. The super-efficient battery recharge of just 180 minutes allows a double run every day, leaving personnel free to work on other areas. It’s an attractive option for use in situations where labour shortages for cleaning staff are a problem, or where cleaning costs need to be controlled.
The Robo 40 presented the perfect solution to the maintenance challenges faced by the Royal Albert Hall, one of the UK’s most esteemed concert halls. The flexible scheduling of over 360 high profile events each year meant that a specialised cleaning service was required to meet the prestigious venue’s needs, and the autonomy of the Robo sealed the deal for the operations team.
Following a competitive tender process, ATG appointed Emprise to supply cleaning and associated services across its entire estate. The 39 impressive venues are located throughout the UK, from established theatres in London’s West End to regional venues accommodating all types of performances, from music bands and children’s shows to ballet and orchestral events.
A smooth transition from ordering to delivering
The flexibility of ICE’s support programme allowed a rapid bespoke response to the specific needs of unusual venues. Within just two weeks, Emprise staff at all ATG venues were mobilised, trained and fully operational, ready for day one of the new contract. ICE’s support network covered all areas of the UK, providing delivery and training in every venue, and a national team for service aftercare.
Innovation sets ICE apart, and is also a significant part of Emprise bids to distinguish them in the contractor market. ICE supported Emprise with the latest technology; the machines offered are the most up to date, reliable and fit for purpose, to ensure a great performance all round.
The successful execution of this contract was also reliant upon providing equipment with productivity savings, allowing Emprise to deliver consistently high cleaning standards to the Ambassador Theatre Group. According to Jenny Bates, Operations Director for Emprise, these features are “all part of what makes our relationship with ICE work so well”.
"With a large, varied and challenging contract such as this, success comes from working together to come up with one solution for our clients,” says Jenny. “ICE takes the worry away, and their service stands out from the rest; it’s innovative, supportive and reactive to our needs."
Dougland is one of the leading cleaning service providers in the shopping centre environment and continually strive to bring innovation and service delivery enhancements to its clients. This approach, described as “ Centre of Excellence” brings together all the best practices and procedures into one location to truly focus on providing the very best customer experience in a retail environment.
Dougland’s cleaning operatives are customer care professionals and received up scaled training to achieve the company’s objectives for Thistles shopping centre. Work wear, equipment and products were all carefully chosen to enhance service delivery vision, positive hospitality and customer interaction was encouraged and a can do attitude was adopted by the entire team.
The challenge to bring Dougland’s vision into reality was wholeheartedly supported by the team at ICE. The brief was to provide an effective, productive cleaning equipment package for the out of hours operation and to provide a day cleaning solution that was both effective and supported Dougland’s customer care philosophy.
ICE provided a Comac Ultra 85 ride on sweeper scrubber dryer with its unique scrubbing system which delivered excellent results in the challenging large car park areas. This cleaning equipment was also able to integrate into the height restrictive and minimum storage facilities. ICE also provided and customised some unique Janitor trolleys, which become both a mobile cleaning station and a mobile information desk.
Customer satisfaction levels have reached an all-time high and cleaning costs have reduced. Staff retention is now 100%, therefore reducing training and recruitment costs and people really enjoy working for and at the Thistles shopping centre.
Commenting on this project, Barrie Richards, Dougland’s Managing Director said: “ICE met the challenge head on. The team are innovators themselves and met our high standards with real enthusiasm and commitment and helped us deliver our vision. They implemented equipment changes which made massive improvements.”
The new Forth Valley Royal Hospital in Larbert, Scotland is one of the most modern in Europe, using innovative technology for many of its support services. The hospital boasts the first robotic system in the UK to deliver supplies such as linen and food and has an automated pharmacy.
Serco has been using the technologically advanced Cleanfix Robo 40 in its hospital corridors and clinics to support them with the requirement to maintain a hygienically clean environment. Cleanliness is of critical importance in hospitals, serving the dual purpose of ensuring spotless surfaces and assisting with infection prevention and control.
Mike Mackay, Serco’s Contract Director said, “The use of effective innovative technology is an important aspect of any business in 21st century healthcare provision. The Robo 40 allows the cleaning operative to focus on other surfaces and tasks, whilst the robot takes care of the flooring.”
This new, state-of-the-art robotic compact scrubber dryer is one of the most developed cleaning systems available. Equipped with an automatic navigation system, it is ideal for cleaning large areas of up to1200m2 without any manual intervention, leaving personnel free to work on other areas. Built in infrared sensors alert the Robo 40 to the proximity of anything in its way, meaning obstacles are avoided and driven around. This innovative system is extremely user friendly and has three modes of operation – spiral, hall and corridor programmes.
The Robo 40 also meets the hospital’s environmental obligations, using minimum water and chemical content to clean and dry. Its 28 litre water tank leaves an area of 1200m2 gleaming in just a few hours and its twin counter rotation cylindrical brushes and optimum suction performance result in a perfect clean. Ten minutes start up time is sufficient to begin cleaning areas the size of a triple gymnasium. The unique battery technology reduces battery recharging time to just three hours and provides a six hour run time.
Innovative use of robotic technology within its facilities has resulted in The Forth Valley Royal Hospital winning the estate management category in the Building Better Healthcare Awards 2011.
Axis Cleaning and Support Services is a nationwide cleaning, property maintenance and supplies businesses. Axis takes pride in providing it’s clients with the highest calibre of staff to meet clients’ needs at an affordable and competitive rate, whilst offering guaranteed cleaning expertise and knowledge.
During 2013 Axis took the opportunity to review the businesses approach to how cleaning equipment and maintenance was managed. With half of their extensive and prestigious client portfolio consisting of “legacy” equipment, including many different types of manufacturers products and the other half on a rental model it was time to review how things were done.
“The business recognised a need to try and refocus its approach to equipment, service and ongoing support as well as looking at new market innovations that could help drive cost and efficiencies within our estate” says Stuart Buswell Managing Director Axis Cleaning.
With this in mind they set out to understand what could be achieved and look at the options within the market of today.
ICE through its rental model “Simplify” worked hard with the various teams within Axis to understand their business, the operational needs and come up with a fit for purpose solution.
“We identified very early on that there was a real requirement for both a standardised equipment approach across the estate but also to try and mechanise and innovate the estate where possible. As part of our unique offering ICE were able to facilitate the buyback of Axis’s legacy assets at net book value and pave a way forward to provide brand new equipment across all locations” say Mark Bresnihan, Managing Director of ICE.
It also meant that all staff and sites could enjoy a new and consistent product range together with a full retraining program.
ICE were appointed in December 2013 as the sole supplier to Axis on a 5 year contract and then managed a planned and structured replaced program over an 8 week period.
Daytime cleaning is an issue that has been haunting the cleaning industry for decades. A brand new and innovative solution has been sought to meet the very real challenges in this area.
One of the largest and best known fashion retailers have approached this problem hands on, by appointing ICE to provide them with new battery technology in the RSB140 Battery Back Vacuum.
The client holds strong principles in protecting the planet. To keep in line with this, ICE were able to provide an advanced solution. This client required equipment which would ensure cleaning could take place during operating hours. ICE has been able to fulfil the client’s need, by providing silent vacuums. This meant the client was able to cut costs, by having the stores cleaned during daytime hours. Therefore this solution was cost-effective for our client.
The client also wanted all assets personalised. All tenders needed to be sent to the client accordingly with the appropriate branding on them. This included having the client’s presence on all equipment. ICE provided this on all 750 assets all of which were fully branded before delivery.
There are a number of key features the RSB140 has, that make it a leading asset in the cleaning industry. The RSB140 has a power of 36v -ithium polymer, an airflow of 20L/Sec and capacity of 6 litres. It weighs in at only 7.3kg. The power unit is able to operate at different voltages without user adjustment.
The first feature is a bevelled crevice tool. This helps to protect furnishing and floors from damage. This client was able to protect their store floors. As an extra, ICE had catered for this. Due to ICE’s forward thinking, and belief in Service Through Innovation, ICE have tackled an issue before it came to light, all for the benefit of the customer.
Another key feature is the convenience of this product. The telescopic wand for the RSB140 extends from its length of 45” to 60”, positively locking at 1.00” intervals in between. This is ideal for working overhead without user strain. This enables convenience for cleaning team members; who are able to clean the difficult to reach areas.
Another feature is the unique design of the hard floor tool. This is made with horsehair. This unique design uses a side to side sweeper motion, rather than traditional forward and back motion. This side to side sweeper motion will encourage cleaning team members to stand upright, and the use of a straight wand, rather than traditional “S” or “J” wand systems used with traditional tools.
These tools have found great favour with contract cleaners for their ability to increase productivity and detail in tight spaces. This enhances service delivery. The flexible neck permits the tool to flex 90 degrees to the wand. This allows the tool to vacuum across the tool width, vacuum with the end on, and to vacuum vertical surfaces with equal effectiveness. The 18” hard floor tool excels at any hard floor clean up – easily navigating around and under furniture.
ICE have actioned more than our client’s basic requirement; exceeding this by understanding the constraints faced by the environment. ICE understands that a requirement is not the only matter, other aspects are important to the process. ICE illustrates its thinking outside the box, by not only providing a solution, but also knowing this solution will be cost-effective for this client.